To locate any purchases, start by selecting Subscriptions & Purchases on the left panel: 



For media purchased through chats or custom videos that have been sent to you, select the Private Media button at the top: 


For any videos purchased through a model’s store, click Store Purchases:


Please Note: Not all videos are downloadable. This is at the model’s discretion and is stated on the purchase confirmation screen prior to your payment being confirmed.


Thank you for reaching out to us and have a great rest of your day!