There are two ways for an account to get deactivated. Either you previously deactivated your account yourself OR your account was deactivated on our end.
If you, yourself deactivated your account, you can reactivate it quickly! When you try to sign in and your account has been deactivated, you should see this page pop up:
If you go to the bottom of the options list you'll see a button that reads, "Did You De-Activate Your Account?" Click on the Reactivate Account button under this section. If you accidentally deactivated your own account you will immediately be able to reopen it and the system will email you a password reset so you can login!
When your account gets deactivated by our support team, you will need to send us a request to reactivate.
If it was deactivated due to a charge dispute with your bank, this request will be denied.
If it was deactivated because you requested we do this for you, we will reactivate you and send you a password reset as soon as we can get to your request!
Please note: You only need to send ONE request, and these are answered in the order they are received. Sending multiple requests will clog the queue, and it will take longer for everyone to receive a response. Please do NOT send requests through a help ticket. Only send requests through the request form.