Troubleshooting

I made a video purchase but the model hasn't sent it, what can I do?
Try checking your “private media” tab for any videos sent by paid mail!  You can also try resolving the issue with the model directly. If you are unable...
Tue, 23 Mar, 2021 at 1:08 PM
How do I reset 2 Factor Authentication?
Please contact support for more information.
Sun, 2 Aug, 2020 at 11:38 PM
How do I reset my password?
If you cannot log in, you can reset your password by clicking “forgot password” under the login button.  If you are already logged in, click on “Account...
Thu, 8 Apr, 2021 at 12:52 PM
I can't watch videos, or videos only play for a few seconds
-Ensure the subscription appears under "Purchases" in the left hand column -Clear browsing history and cache/ cookies -Log out of the site compl...
Tue, 23 Mar, 2021 at 1:11 PM
This isn't me! Someone is using my pictures without my permission!
Unfortunately, this is usually not our site. We have a vetting process for models, which usually weeds out fraud accounts. If you are still unsure if it...
Tue, 3 Nov, 2020 at 1:54 PM
I can't cancel a subscription or unsubscribe
The system no longer allows subscriptions to be cancelled during the re-billing time frame, usually between the hours of midnight to 6AM EST, as it causes t...
Tue, 3 Nov, 2020 at 2:00 PM
Unable to Verify Email
Log out of JustFor.Fans Clear your browsing data Close the browser completely Open a new internet browsing session and log into JFF Send a new...
Tue, 23 Mar, 2021 at 1:13 PM